Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
help@vicumo.com
To start a return, you can contact us at help@vicumo.com. Please note that returns will need to be sent to anyone of the following addresses:
Alabama Warehouse
1401 Gadsden Highway, Birmingham, Alabama,35235 United States
Atlanta Warehouse
650 Selig Dr SW, Atlanta Georgia, United States
Pittston, Pennsylvania
285 Centerpoint Blvd., Pittston, PA 18640
160 Research Dr,Pittston, PA, 18640
Louisville, Kentucky
7200 Intermodal Dr, Louisville, KY 40258
7865 National Turnpike, Ste. 100,Louisville, KY 40214
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@vicumo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@vicumo.com . Please note that returns will need to be sent to any of the following warehouse addresses:
Alabama Warehouse
1401 Gadsden Highway, Birmingham, Alabama,35235 United States
Atlanta Warehouse
650 Selig Dr SW, Atlanta Georgia, United States
Pittston, Pennsylvania
285 Centerpoint Blvd., Pittston, PA 18640
160 Research Dr,Pittston, PA, 18640
Louisville, Kentucky
7200 Intermodal Dr, Louisville, KY 40258
7865 National Turnpike, Ste. 100,Louisville, KY 40214
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@vicumo.com